Call Accounting
Tapit NOVA will analyze all of your telephone activity to help you:
- Control costs
- Increase productivity
- Identify fraudulent use
- Better manager personnel
- Allocate cost to various cost centers
- Generate additional revenue
Running as a Windows service, TAPIT NOVA stores the call record information generated by your phone system in a SQL database, and lets you recall it in your choice of report formats, providing you with vital information to better manage your business.
TAPIT NOVA Features:
- 100% Web user interface
- SQL Server database
- Customizable Report Dashboard
- Real-time data collection
- Flexible Report Scheduler
- ANI / Caller ID Deluxe reporting
- DNIS campaign tracking
- Automatic report emailing
- Unlimited Supervisors with restrictions-based access
- Automatic Archive
- Export to time and billing packages, spreadsheet or text file
- Flexible call record editor
- Built-in flexible pricing editor
- Supports Client Account and Matter Codes
- User Authorization Codes
- Tracks Ring time, On-hold time and Abandoned calls
- Ability to add searchable text to specific calls
- Multi-User and Multi-Site support
NEW Alerts – TAPIT Nova can be configured to notify about:
- a user completing a 911 call
- Tapit Nova not receiving any SMDR data
- Tapit NOVA calls database getting full
- a user dialing a specific phone number and more…
Don't Be Shy
Drop us a line anytime and a member of our customer service team will respond to you as soon as possible.