Call Accounting

Tapit NOVA will analyze all of your telephone activity to help you:

  • Control costs
  • Increase productivity
  • Identify fraudulent use
  • Better manager personnel
  • Allocate cost to various cost centers
  • Generate additional revenue

Running as a Windows service, TAPIT NOVA stores the call record information generated by your phone system in a SQL database, and lets you recall it in your choice of report formats, providing you with vital information to better manage your business.

TAPIT NOVA Features:

  • 100% Web user interface
  • SQL Server database
  • Customizable Report Dashboard
  • Real-time data collection
  • Flexible Report Scheduler
  • ANI / Caller ID Deluxe reporting
  • DNIS campaign tracking
  • Automatic report emailing
  • Unlimited Supervisors with restrictions-based access
  • Automatic Archive
  • Export to time and billing packages, spreadsheet or text file
  • Flexible call record editor
  • Built-in flexible pricing editor
  • Supports Client Account and Matter Codes
  • User Authorization Codes
  • Tracks Ring time, On-hold time and Abandoned calls
  • Ability to add searchable text to specific calls
  • Multi-User and Multi-Site support

NEW Alerts – TAPIT Nova can be configured to notify about:

  • a user completing a 911 call
  • Tapit Nova not receiving any SMDR data
  • Tapit NOVA calls database getting full
  • a user dialing a specific phone number and more…

Drop us a line anytime and a member of our customer service team will respond to you as soon as possible.

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