Jan 31, 2013 | Blog, PBX Technology, Phone Systems, Voice Communications, VoIP
In Disaster Recovery Planning: Part 1, I discussed Disaster Recovery Planning for a Complete Site Failure and Equipment Failure modes. In this post, I will discuss Service Failure and how planning for this type of failure is applicable to the other failure modes as...
Jan 29, 2013 | Blog, PBX Technology, Phone Systems, Voice Communications, VoIP
Having a Disaster Recovery Plan in place for your telecommunications systems is a very good thing. It is a good exercise to go through, to consider all the possible disaster scenarios and how you would respond. Today we have many new technologies to bring to bear on...
Jan 15, 2013 | Blog, Cabling, Data Communications, PBX Technology, Phone Systems, Voice Communications, VoIP
When you see a Voice-over-IP (VoIP) phone system diagrammed out on paper, it looks great – either a hosted service or a self-hosted IPPBX (Internet Protocol Private Branch Exchange) connected to your data network with IP phones as end points. You may see a nice...
Nov 30, 2012 | Blog, PBX Technology, Phone Systems, Vertical User Tips, Vertical WaveIP, Voice Communications
Always On Today’s business telephone systems enable nearly constant communication. Calls, emails, faxes and instant messages can reach you wherever you are; in the home office, at a branch office, or on the road. Along with this awesome power comes the...
Nov 12, 2012 | Blog, PBX Technology, Telecom Industry, Voice Communications
E-911 is short for Enhanced 911. In general, E-911 allows your telephone number and service address to be displayed to the Public Safety Answering Point (PSAP). Today, E-911 includes the ability to call 911 via a landline, via your cell phone and using a...
Nov 9, 2012 | Blog, Headsets, PBX Technology, Vertical Software Releases / Hotfixes, Vertical WaveIP, Voice Communications
I’ve been using the Google Nexus 7 as my primary Unified Communications (UC) tablet since August 2012. Back in August, I posted about the ViewPoint Mobile client for Android on the Nexus 7. Since then, the combination of a great mobile telephony app running on...
Nov 1, 2012 | Blog, PBX Technology, Phone Systems, Voice Communications, VoIP
An important strategic decision for SMBs today is whether to move toward a Unified Communications (UC)system. The definition of Unified Communications can vary widely depending on who you talk to. To me, a good definition would include traditional voice telephony,...
Oct 30, 2012 | Blog, Data Communications, Network Applications, PBX Technology, Phone Systems, Telecom Industry, Vertical WaveIP, Voice Communications, VoIP
Is Voice a Dying App for Phones? Is the question just hyperbole? Perhaps. But consider this. Two distinct but related trends are developing in the telephony world. First, voice minutes and voicemail messages are declining. Mobile carriers like Verizon are increasing...
Sep 11, 2012 | Blog, PBX Technology, Toll Fraud, Voice Communications, VoIP
In Part I, we learned how phone hackers target voice mail systems to steal and resell long distance minutes to countries with costly per-minute charges. But there are other targets for the hacker in today’s business communication infrastructure. Right on Target...
Aug 17, 2012 | Blog, Data Communications, PBX Technology, Phone Systems, Voice Communications
Managing a VoIP phone system requires a different set of tools and skills than you needed for TDM systems. Likewise, having voice running over your data network requires new tools to have visibility into what havoc these new protocols may be wreaking on your LAN or...
Aug 14, 2012 | Blog, PBX Technology, Phone Systems, Voice Communications
Calling Party Number Outbound calls placed from your phone system are typically identified in one of two ways; by your main number or by the individual DID (Direct Inward Dial) number of the calling extension. We call this outbound Caller ID “CPN” for...
Aug 10, 2012 | PBX Technology, Phone Systems, Uncategorized, Vertical Software Releases / Hotfixes, Vertical WaveIP, Voice Communications
In this post, I talked about the beta test for Vertical Wave ViewPoint for Android. In this post, I talked about my first impressions running the app on my mobile phone (Motorola Droid2 Global). Take Two Tablets and Call Me in the Morning Since then, I have installed...
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