Jan 31, 2013 | Blog, PBX Technology, Phone Systems, Voice Communications, VoIP
In Disaster Recovery Planning: Part 1, I discussed Disaster Recovery Planning for a Complete Site Failure and Equipment Failure modes. In this post, I will discuss Service Failure and how planning for this type of failure is applicable to the other failure modes as...
Jan 29, 2013 | Blog, PBX Technology, Phone Systems, Voice Communications, VoIP
Having a Disaster Recovery Plan in place for your telecommunications systems is a very good thing. It is a good exercise to go through, to consider all the possible disaster scenarios and how you would respond. Today we have many new technologies to bring to bear on...
Jan 24, 2013 | Blog, Phone Systems, Uncategorized, Voice Communications, VoIP
One of the things I enjoy about my job is getting to go hands-on with new technology. I recently got a Polycom VVX500 touch screen IP Phone on my desk and have had a few weeks to try it out. Here are my first impressions. (Note: I am using the VVX500 on a hosted VoIP...
Jan 22, 2013 | Data Communications, Voice Communications
When you implement VoIP (Voice over IP), a whole slew of new protocols show up on your data network. If it’s your job to maintain that data network, you will need to become familiar with these new protocols. When we talk about VoIP protocols, we can break them...
Jan 15, 2013 | Blog, Cabling, Data Communications, PBX Technology, Phone Systems, Voice Communications, VoIP
When you see a Voice-over-IP (VoIP) phone system diagrammed out on paper, it looks great – either a hosted service or a self-hosted IPPBX (Internet Protocol Private Branch Exchange) connected to your data network with IP phones as end points. You may see a nice...
Nov 30, 2012 | Blog, PBX Technology, Phone Systems, Vertical User Tips, Vertical WaveIP, Voice Communications
Always On Today’s business telephone systems enable nearly constant communication. Calls, emails, faxes and instant messages can reach you wherever you are; in the home office, at a branch office, or on the road. Along with this awesome power comes the...
Nov 12, 2012 | Blog, PBX Technology, Telecom Industry, Voice Communications
E-911 is short for Enhanced 911. In general, E-911 allows your telephone number and service address to be displayed to the Public Safety Answering Point (PSAP). Today, E-911 includes the ability to call 911 via a landline, via your cell phone and using a...
Nov 9, 2012 | Blog, Headsets, PBX Technology, Vertical Software Releases / Hotfixes, Vertical WaveIP, Voice Communications
I’ve been using the Google Nexus 7 as my primary Unified Communications (UC) tablet since August 2012. Back in August, I posted about the ViewPoint Mobile client for Android on the Nexus 7. Since then, the combination of a great mobile telephony app running on...
Nov 6, 2012 | Blog, Data Communications, Voice Communications
With the proliferation of Voice over-IP telephone systems, SIP Trunking and VoIP networks, the issue of Fax transmission has become critical. The truth is that Fax over IP networks doesn’t work very well. Sometimes it seems to work OK, but Fax over IP...
Nov 1, 2012 | Blog, PBX Technology, Phone Systems, Voice Communications, VoIP
An important strategic decision for SMBs today is whether to move toward a Unified Communications (UC)system. The definition of Unified Communications can vary widely depending on who you talk to. To me, a good definition would include traditional voice telephony,...
Oct 30, 2012 | Blog, Data Communications, Network Applications, PBX Technology, Phone Systems, Telecom Industry, Vertical WaveIP, Voice Communications, VoIP
Is Voice a Dying App for Phones? Is the question just hyperbole? Perhaps. But consider this. Two distinct but related trends are developing in the telephony world. First, voice minutes and voicemail messages are declining. Mobile carriers like Verizon are increasing...
Oct 26, 2012 | Phone Systems, Voice Communications, VoIP
Voice over IP (VoIP) is a proven technology that can provide cost savings and increased functionality. Companies large and small have been converting to VoIP to take advantage of these benefits. However, if the quality of the voice suffers, the benefits can be...
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