Nov 30, 2012 | Blog, PBX Technology, Phone Systems, Vertical User Tips, Vertical WaveIP, Voice Communications
Always On Today’s business telephone systems enable nearly constant communication. Calls, emails, faxes and instant messages can reach you wherever you are; in the home office, at a branch office, or on the road. Along with this awesome power comes the...
Sep 18, 2012 | Blog, Phone Systems, Telecom Industry, Uncategorized, Voice Communications, VoIP
Distributed call centers have been a dream of small- to medium-sized businesses (SMBs) for a very long time. But every time a solution appears, it seems to end up being more hype than reality. SMBs need distributed call centers to compete with larger enterprises....
Aug 30, 2012 | Blog, Data Communications, LAN Switching, Network Applications, Phone Systems, Routing / Firewalls, Voice Communications, VoIP
Many small- to medium-sized businesses (SMBs) are transitioning to Voice-over-IP (VoIP) phone systems, either hosted or self-hosted (IPPBX). When preparing your SMB local area network (LAN) for VoIP, there are three main areas you need to focus on: your Internet...
Aug 28, 2012 | Phone Systems, UPS
Choosing a UPS (Uninterruptible Power Supply) for your phone system or other telecom / data equipment can seem like a daunting task. In this post, I’ll tell you how to navigate the choices to select the UPS that meets your needs. UPS Types There are many...
Aug 17, 2012 | Blog, Data Communications, PBX Technology, Phone Systems, Voice Communications
Managing a VoIP phone system requires a different set of tools and skills than you needed for TDM systems. Likewise, having voice running over your data network requires new tools to have visibility into what havoc these new protocols may be wreaking on your LAN or...
Aug 14, 2012 | Blog, PBX Technology, Phone Systems, Voice Communications
Calling Party Number Outbound calls placed from your phone system are typically identified in one of two ways; by your main number or by the individual DID (Direct Inward Dial) number of the calling extension. We call this outbound Caller ID “CPN” for...
Aug 10, 2012 | Blog, Phone Systems, Voice Communications, VoIP
History tells us of the time when our economy was transitioning from horse-drawn buggy to the automobile. Many companies had a hard time seeing that the change was real and permanent. Some continued to stick to their old business model, e.g., making buggy whips, and...
Aug 10, 2012 | PBX Technology, Phone Systems, Uncategorized, Vertical Software Releases / Hotfixes, Vertical WaveIP, Voice Communications
In this post, I talked about the beta test for Vertical Wave ViewPoint for Android. In this post, I talked about my first impressions running the app on my mobile phone (Motorola Droid2 Global). Take Two Tablets and Call Me in the Morning Since then, I have installed...
Aug 7, 2012 | Blog, PBX Technology, Phone Systems, Vertical Software Releases / Hotfixes, Vertical WaveIP, Voice Communications
As I discussed in this post, I am participating in the beta test for the Vertical Wave ViewPoint Android client. The first device I am testing on is my mobile phone, the Droid 2 Global. I downloaded and installed the client. The permissions required are extensive as...
Aug 6, 2012 | Blog, PBX News, PBX Technology, Phone Systems, Uncategorized, Vertical Software Releases / Hotfixes, Vertical WaveIP, Voice Communications
What’s Your ViewPoint? ViewPoint is Vertical Communications’ Unified Communications desktop client for the Vertical Wave phone system. ViewPoint provides secure instant messaging, presence management, visual voicemail and call management. Vertical recently...
Aug 3, 2012 | Blog, Phone Systems, Toll Fraud, Voice Communications
Sorry kids, this is not a primer on how to hack phone systems for fun and profit. Rather, this is a guide for system owners to understand the threat of hacking and to take the appropriate steps to protect their system. Phone System Hacking – A Brief History...
Aug 2, 2012 | Blog, PBX Technology, Phone Systems, Telecom Industry, Voice Communications, VoIP
What is Cloud Telephony? You have undoubtedly heard of Cloud Computing. Cloud Computing is defined as “Internet-based sharing of technological resources, software and digital information”. This emerging field functions on a pay-per-use model, helping to...
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